Evidence
What clients noticed after the pack landed
These notes reference specific reporting stages, territory constraints, and follow-up conversations — not star ratings.
“Their first draft of our Kowloon cluster report still mixed two POS formats, and we had to send a corrected extract. Once the files were clean, the territory heat map finally showed why Mong Kok was cannibalising the newer Yau Ma Tei unit.”
“We asked for a territory briefing on three Causeway Bay candidates. The hold recommendation on the middle site was unpopular in the room, but the overlap plot against our existing Russell Street unit made the risk obvious.”
“The comparison review gave our area managers talking points that referenced labour hours, not just sales rank. One operator pushed back on the peer group, and Workspace Spring adjusted the cohort before the coaching week started.”
“Before we opened a second district, the readiness assessment flagged that our royalty cadence still closed ten days late. Fixing that process mattered more than any map they drew.”
Project note: Kowloon cluster quarterly pack
A twelve-unit quick-service network asked for a Q3 pack ahead of a royalty discussion. Two stores still used an older POS export; the first draft flagged the mismatch rather than forcing a false ranking. After a corrected extract, the heat map showed persistent overlap between Mong Kok and a newer Yau Ma Tei unit opened under a soft exclusivity clause.
The findings letter recommended a coaching focus on shared delivery radius rather than a blanket labour cut. Area managers used the annotated scorecards in the following week’s operator calls. The mild friction — waiting for clean files — is typical; we build schedule buffers for it.
Project note: Causeway Bay territory hold
A development director submitted three candidate addresses. Two cleared the exclusivity buffer; the middle site sat inside the lunch catchment of an existing Russell Street unit. The briefing recommended hold, with a redrawn catchment diagram. The client later chose the western candidate and kept the middle address as a watchlist entry for a future relocation.