Refunds, deposits, and rescheduling

Last updated: 20 August 2026

This policy applies to professional engagements with Workspace Spring — franchise performance reporting, territory briefings, comparison reviews, and expansion assessments. It does not cover physical product sales or software subscriptions, which we do not offer.

Eligibility

Refunds depend on how far the engagement has progressed and whether the delay or cancellation originates with us or with incomplete client materials.

Deposits

A typical project requires a 40% deposit to reserve analyst time. Deposits are refundable in full if we cancel before work starts. If you cancel more than ten business days before the agreed kickoff, we refund the deposit minus an administrative fee of HK$1,500. Cancellations inside ten business days forfeit the deposit unless we can reassign the slot.

Full refund

You receive a full refund of fees paid if we are unable to deliver the agreed pack for reasons solely within our control and no acceptable revised date can be agreed.

Partial refund

If you cancel after intake has begun but before draft delivery, we invoice for work completed (data cleansing, partial scorecards) and refund the unused balance of fees paid. After draft delivery, fees for the draft stage are non-refundable; remaining walkthrough fees may be refunded if the walkthrough has not occurred.

Non-refundable items

• Completed report packs and briefing decks already delivered
• Third-party map or data licence fees purchased at your request and disclosed in the quote
• Administrative fee on late client-initiated cancellations as stated above

Work already started

Once extracts are cleansed or maps drafted, that portion of the fee is earned. We provide copies of work completed to date upon settlement of the earned portion.

Rescheduling and no-shows

Kickoff or walkthrough calls may be rescheduled once without charge with at least two business days’ notice. Late reschedules or no-shows may incur a HK$800 slot fee. Missed delivery dates caused by late client files are extended day-for-day without refund.

Process and timing

Email info@workspace-spring.click with your project reference and reason. We confirm eligibility within five business days. Approved refunds are returned to the original payment method within fourteen business days.

Contact

113 Argyle St Ho Man Tin, Kowloon City District, Hong Kong · +85227159629 · info@workspace-spring.click